Terms and Conditions

1. Introduction

1. This website can be accessed at www.lovemoremusicshop.co.za, related mobi-sites and software applications (the “Website”) and is owned and   operated by Lovemore Music. (“Lovemore Music”, “we”, “us” and “our”).
2. These Website Terms and Conditions (“Terms and Conditions”) direct the ordering, sale and delivery of Goods, and the use of the Website.
3. These Terms and Conditions are binding and enforceable against each person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
4. The Website enables you to shop online for an extensive range of musical products including inter alia violins, cellos, sheet music, guitars, pianos (“Goods”).

2. Important Notice

1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
2. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -
   1. may limit the risk or liability of Lovemore Music or a third party; and/or
   2. may create risk or liability for the user; and/or
   3. may compel the user to indemnify Lovemore Music or a third party; and/or
   4. serves as an acknowledgement, by the user, of a fact.
   5. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
   6. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Lovemore Music to explain it to you before you accept the Terms and Conditions or continue using the Website.
   7. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Lovemore Music in terms of the CPA.
   8. Lovemore Music permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

3. Returns

1. Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs).

4. Registration and use of the website

1. Only registered users or guest users may order Goods on the Website.
2. To register as a user, you must provide a unique username and password and provide certain information and personal details to Lovemore Music. You will need to use your unique username and password to access the Website in order to purchase Goods. 
3. You agree and warrant that your username and password shall:
   1. be used for personal use only; and
   2. not be disclosed by you to any third party.
   3. For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
   4. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
   5. You agree to notify Lovemore Music immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
   6. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Lovemore Music representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
   7. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
   8. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Lovemore Music representative.

5. Conclusion of sales and availability of stock

1. Registered users may place orders for Goods, which Lovemore Music may accept or reject. Whether or not Lovemore Music accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Lovemore Music for the Goods.
2. NOTE: Lovemore Music will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Lovemore Music come into effect (the “Sale”). This is regardless of any communication from Lovemore Music stating that your order or payment has been confirmed. Lovemore Music will indicate the rejection of your order (by Lovemore Music) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
3. Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may cancel the Sale only in accordance with the Returns Policy.
4. Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Lovemore Music liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
5. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Lovemore Music, Lovemore Music will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Lovemore Music will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
6. Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.

6. Payment

Disclosure of outlet country at time of payment

Nedbank
South Africa

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).
Lovemore Music endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Lovemore Music reserves the right to change pricing at any time without prior notice.

Should Lovemore Music reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 14 days of shipment.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready.

SiD Instant EFT
SiD allows you to pay directly from your bank account, without needing a credit or debit card to complete the payment. 

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Lovemore Online as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:
Bank :Nedbank
Branch No. :198765
Account Name :Lovemore Online
Account No. :1005007403
Account Type :Current

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 086 236 5486 to ensure your payment is confirmed and order shipped as quickly as possible.

Banking Details:
Bank :Nedbank
Branch No. :198765
Account Name :Lovemore Online
Account No. :1005007403
Account Type :Current

For more information about how to order, special order requirements and other payment options, please email our Support Team at online@lovemoremusic.co.za

7. Security Policy

1. Paygate DPO process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Paygate DPO to obtain confidential information.
2. Paygate DPO is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Paygate DPO Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Paygate DPO continually reviews and enhances its security in line with technological changes. 

8. Delivery of goods

1. Lovemore Music offers 2 (two) methods of delivery of Goods to you. You may elect delivery via: courier or self-collection.
2. Please see details of our delivery and shipping terms and conditions in our FAQ’s.
3. Where it accepts your order, Lovemore Music will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
4. Lovemore Music’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Lovemore Music is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.

9. Errors

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

10. Gift Cards

1. Lovemore Music may from time to time make physical or electronic gift cards (“Gift Cards”) available for use on the Website or In-Store towards the purchase of Lovemore Music Goods. Gift Cards can only be redeemed while they are valid and their expiry dates cannot be extended.
   More specifically:

Gift Cards

Gift Cards that are purchased by users are valid for 3 years from the date of purchase. Gift Cards that Lovemore Music gives away for free are valid for the period stated thereon. In each case, if your Gift Card has not been used within that period, it will expire.

Gift Cards cannot be used to buy other Gift Cards or pay accounts. They do not accrue interest and are not refundable for cash once purchased. If your Gift Card value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other accepted payment methods.

If this Gift Card is defaced in any way, it will be invalid. Gift Cards will not be replaced when lost, damaged or stolen.

Lovemore Music is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Card, after it has delivered the Gift Card to you or the email address nominated by you.

Birthday Gift Cards - Gift Cards given out by Lovemore Music in the month of your Birthday.

You will receive a Birthday Gift Card to the value of R100.00 if you come into the store in the month of your Birthday and show identification proving your birthdate.

Birthday Gift Cards are valid for 6 months from the date written on the card.

All conditions above relating to Gift Cards are also applicable to Birthday Gift Cards.

Loyalty Cards

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.

The card must be presented at the time of purchase.

For every purchase over R250.00 you will receive a sticker for your loyalty card. Once you have received 10 stickers, you will receive a R250.00 Thank You Gift Card to be spent In-Store or Online.

All conditions above relating to Gift Cards are also applicable to Loyalty Cards.

Thank You Gift Cards - Gift Cards given out as part of the Loyalty Card Program

Once you have collected 10 stickers on your Loyalty Card, you will receive a Thank You Gift Card to the value of R250.00 to be spent In-Store or Online.

Thank You Gift Cards are valid for 6 months from the date written on the card.

All conditions above relating to Gift Cards are also applicable to Thank You Gift Cards

Black Friday 2022 Gift Cards 

Gift Cards that are purchased by users are valid for 3 years from the date of purchase. 

Gift Cards cannot be used to buy other Gift Cards or pay accounts. They do not accrue interest and are not refundable for cash once purchased. If your Gift Card value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other accepted payment methods.

Only one Gift Card can be used at a time and these gift cards are not valid during sale periods.

If this Gift Card is defaced in any way, it will be invalid. Gift Cards will not be replaced when lost, damaged or stolen.

Lovemore Music is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Card, after it has delivered the Gift Card to you or the email address nominated by you.

11. Changes to these Terms and Conditions

1. Lovemore Music may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
2. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

12. Ownership and copyright

1. The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Lovemore Music, its advertisers and/or sponsors and/or is licensed to Lovemore Music.
2. You will not acquire any right, title or interest in or to the Website or the Website Content.
3. Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact our Admin Manager at 011 837 1518 or melville@lovemoremusic.co.za.
4. Where any of the Website Content has been licensed to Lovemore Music, your rights of use will also be subject to any terms and conditions which that licensor imposes from time to time and you agree to comply with such third party terms and conditions.

13. Disclaimer

1. The use of the Website is entirely at your own choice, discretion and risk and as such you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
2. Whilst Lovemore Music takes reasonable measures to ensure that the content of the Website is accurate and complete, Lovemore Music makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Lovemore Music’s representatives, Lovemore Music shall not be bound thereby.
3. Lovemore Music disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
5. Any views or statements made or expressed on the Website are not necessarily the views of Lovemore Music, its directors, employees and/or agents.
6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, Lovemore Music also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Lovemore Music, its employees, agents or authorised representatives. Lovemore Music thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

14. Limitation of liability

1. Lovemore Music cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Lovemore Music, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to melville@lovemoremusic.co.za or by contacting 011 837 1518.
2. LOVEMORE MUSIC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
3. YOU HEREBY INDEMNIFY LOVEMORE MUSIC AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

15. Availability and termination

1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
2. Lovemore Music may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Lovemore Music will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
3. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
4. Lovemore Music is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or voucher intended by Lovemore Music to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Lovemore Music, in whole or in part, on notice to you. Lovemore Music shall only be liable to refund monies already paid by you (see Lovemore Music’s Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
5. At any time, you can choose to stop using the Website, with or without notice to Lovemore Music.

16. Governing Law and Jurisdiction

1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
2. In the event of any dispute arising between you and Lovemore Music, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
3. Nothing in this clause 21 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

17. Notices

1. Lovemore Music hereby selects #1, 5th Avenue, Melville as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Lovemore Music may change this address from time to time by updating these Terms and Conditions.
2. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Lovemore Music not less than 7 days’ notice in writing.
3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent -
   1. by hand will be deemed to have been received on the date of delivery;
   2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
   3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
   4. by email will be deemed to have been received on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

18. Information

For the purposes of the ECT Act, Lovemore Music’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

1. Full name: Lovemore Music CC
2. Main business: Musical retailer
3. Physical address for receipt of legal service (also postal and street address):#1, 5th Avenue, Melville, 2092
4. Office bearers: Anthony Franklin
5. Phone number: 011 837 1518
6. Official email address: melville@lovemoremusic.co.za

PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.

19. General

1. Lovemore Music may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
2. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
3. Any failure on the part of you or Lovemore Music to enforce any right in terms hereof shall not constitute a waiver of that right.
4. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
5. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
6. These Terms and Conditions contain the whole agreement between you and Lovemore Music and no other warranty or undertaking is valid, unless contained in this document between the parties.