Cost of delivery for South Africa:
Item not in stock
We strive to have our products available for immediate shipment. On rare occasions, due to popularity and high demand some products that are listed on this website may be out of stock or on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
If you wish to cancel the order at this stage, you will be given the opportunity. Alternatively, we will do our best to provide you with a solution whether it being a replacement product or sometimes even better product at the same price.
Customers will be held liable for the sending and or collection (or all courier costs) of defective, broken or damaged goods after 7 business days from the delivering of goods (no matter if it is still under manufacturer warrantee or not).
Requests on any returns needs to be completed on the website. This option is only available for completed orders.
Customers need to provide a detailed explanation of the return.
If the customer paid by credit card: The original credit card account from which the order was made will be credited either in full or with the arranged amount due to a possible outright cancellation. Please note that credit card refunds may take a day or two to reflect in your account.
If the customer paid by transfer or cash deposit: Please send us your correct bank account details including the account name, account number, bank and branch code for a speedily refund.
A customer may within 15 business days after delivery return the goods to Lovemore Music Shop for a full refund, where:
In such a case goods are returned at the risk and expense of the customer.
Valid reasons for rejection of delivery are:
In such a case goods are returned at the risk and expense of Lovemore Music Shop.
Goods found to be unsuitable for a particular purpose communicated to Lovemore Music Shop when entering into the transaction, may also be returned at the risk and expense of Lovemore Music Shop within 10 business days of delivery. Again we ask that you make sure that you acquire the correct details and use of a product before placing your order.
A customer will lose his right of return for a full refund if the product was purchased without any communication with Lovemore Music Shop in order to ascertain whether the product is suitable for a particular purpose.
A customer will also lose his right of return for a full refund, other than for defective or unsafe products, if the goods concerned have been disassembled, altered, permanently installed, affixed or combined with other goods, installed and authorized, Scratched CD's or DVD's; or a public regulation for reasons of public health or other prohibits the return of such goods
A customer will lose his rights for a return for a full refund on any special orders or products manufactured or altered to client specifications.
Lovemore Music Shop will refund the customer the price paid for the goods, less a 15% re-stocking charge for any outright cancellation in terms of the following:
Lovemore Music Shop reserves the right to decide on whether a refund or credit is given on any outright returns.
In such a case goods are returned at the risk and expense of customer.
Lovemore Music Shop serves the right to inspect any returned goods before any decision will be made on terms of the returns policy.
Customers should choose carefully and not frivolously enter into transactions in the false hope and expectation that they may return the item for a refund.